FastCustomer App Eliminates Customer Service Hold Times

You’re already annoyed that you have to dial a customer service phone number to try to resolve a problem. Is it really necessary for you to dial a bunch of random digits, endure “music on hold” and pray that you’re not disconnected before reaching an actual human being who can help you? Results Junkies, the developer of FastCustomer, a free app for the iPhone and Android smartphones, thinks not. FastCustomer works simply enough. First you tell the app your phone number. Then you find and select the company you wish to call, from within the app’s list of more than 2,500 customer service departments. Finally, you press the on-screen button labeled “Have someone call me.” Within a few minutes, your phone rings––and...

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